TERMS AND CONDITIONS

By accessing, browsing and or using the Mooch and Co website, you acknowledge that you have read, understand and agree to be bound by the following terms and conditions, including our Return and Exchange policy, in addition you agree to comply with all applicable laws and regulations. We are not responsible for typographical errors related to postage and pricing and reserve the right to contact you and advise of the corrected information prior to processing your order.

 

PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST. We accept payment by most general credit cards through our secure checkout.

 

STOCK AVAILABILITY

Mooch and Co attempts to present the availability of stock accurately. Stock availability constantly varies and is only valid at the time shown.

 

CANCELLATION OF ORDER

If you need to cancel an order, please contact us immediately. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to our shipping and delivery. 

 

PRODUCT/PHOTOGRAPH DISPLAY

Mooch and Co always attempts to display the goods as accurately as possible. Due to many factors including colouring variations from screen to screen and from screen to printer we cannot guarantee that the colours in the product you receive will 100% match the colours you see on our website. For any noticeable differences between the physical product and the image, see the product description.

 

PRODUCT INFORMATION

Mooch and Co makes every effort to ensure that the most accurate information is displayed with our products. In the event that we find an error in the description or a fault with the product prior to dispatch you may choose to accept the corrected information or cancel the order. If you choose to cancel the order we will issue you a full refund.

 

ELECTRONIC COMMUNICATION

When you place an order with Mooch and Co you are required to provide a valid e-mail address which we use to communicate with you.

 

SHIPPING & DELIVERY

Standard shipping Australia wide is through Australia Post. Estimated postage time is 1-7 business days from date of dispatch. We accept no responsibility for lost packages/parcels. 

Deliveries are subject to Australia Posts terms and conditions. 

All orders will be dispatched within 2 business days of payment received. No orders will be dispatched on weekends, public holidays or during our Christmas and Easter Closure.

  

REFUND POLICY

Mooch and Co will  refund any item that has been deemed to have a manufacturing fault and has been reported by the customer within the first 3 business days from the date the item was delivered. Mooch and Co does not  refund for change of mind so please choose carefully.

 

Should you have an item that is faulty, please email us at moochandcompany@gmail.com within 3 business days of receiving your parcel and advise us of your order number and the details of the faulty item. We will respond to your email within 48 hours (outside of closure times), you will be required to re package the item and return it to us for a Refund or Credit. A refund or credit will only be provided once Mooch and Co have been able to assess the faulty product physically and its condition.

  

All returned products must be:

  • Approved for return prior to posting (email moochandcompany@gmail.com
  • Unused and in original (received) condition. 
  • Returned within 7 business days of delivery.

Please allow up to 7 days for refunds to be processed upon receipt of goods.

 

If you return items please keep the appropriate proof of return. Otherwise if the returned item goes missing in transit, we will deem you have not returned the item. It is your responsibility to ensure goods are adequately packaged to ensure that they are not damaged during return transit. 

 

DISCLAIMER

The information appearing on this site is for general information only and does not constitute an offer or an intention to enter into a legally binding contract. 

The products and services described on this site are bound by the laws of Australia. 

All information can be withdrawn or changed without notice. Whilst every care has been taken in producing the information on this site, Mooch and Co does not guarantee the accuracy of the information. 

Subject to any terms implied by law and which cannot be excluded, Mooch and Co  is not responsible for any loss, damage, cost or expense incurred by you as a result of any error, omission or misrepresentation in relation to this site.